Are You Listening? Better Listening, Better Leadership
Stephen R. Covey wrote, “Most people don’t listen with the intent to understand; they listen with the intent to reply.” We all fall into this trap at times, but I think it is especially hard for leaders who have been programmed (and even rewarded) for being the “talker” rather than the “listener.”
The Four-Letter Word Leaders Need to Stop Saying Now
Cassie was explaining the complexity of her current project to her supervisor. She was managing a challenging team member, a non-responsive executive sponsor, and a new piece of presentation software—that only Cassie knew how to run. The project was taking additional time because of challenges with the software and there was a backlog in IT. …
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